About VRS
Vision

To create the Vision we hold - to be the Industry Forerunner - by always surpassing expectation and delivering excellence in all aspects of our business

Misson Statement

“To always see beyond”



Our Strategic Framework

By applying the Team’s common knowledge and experience, we create a blueprint for service excellence and leave no stone unturned or obstacle unchallenged in our quest to create a model that reflects our positive, service centred, winning attitude.
We proactively draw, train, reward and retain service providers with an exceptional attitude and dedication towards the common goal of exceeding our clients and stakeholders needs and expectations.




Key Success Strategies
  1. To continually strive for growth and development, as individuals and as a company
  2. To recognize that our strength is our people and therefore, always acknowledge the value of our staff
  3. To ensure a productive, safe, pleasant and healthy work environment
  4. To provide our staff with direction, motivation and knowledge
  5. To always facilitate effective communication
  6. To perform as a dedicated and committed team to ensure that we consistently deliver the highest possible standards of service excellence
  7. To always deliver on our promises so that our colleagues, partners and clients know that we mean what we say
  8. To stand firm on our foundation of Faith and Trust

About VRS


Established in 2001, VRS - Vacation Recreational Services (Pty) Ltd - has, through its commitment to excellence and the delivery of outstanding services, gone from strength to strength and is now a market leader in a challenging and extremely competitive industry. A member of the Univision Group of companies, VRS is the management company for the Group. Our ever-expanding portfolio includes the contracted Managing Agent function to more than 20 holiday resorts in South Africa, as well as in Kenya, Botswana and Mozambique. This role involves full on and off-site management and the vital task of ensuring that the resorts achieve the highest possible standards and reflect maximum occupancy, with the resultant benefits to the stakeholders and communities in which these resorts are located. VRS is also the contracted Managing Agent for various vacation ownership clubs in South Africa and Africa.

VRS Departments

Club Admin
Function –
The Management and Administration of the business processes related to contracts and receipting for all Clubs and Share blocks.

Member Services
Function –
To provide an efficient after sales service and enhance the membership experience of all our members.

Property Administration
Function –
All Administrative functions related to share block administration - levies, transfers, AGM's and RCI.

Office Services
Function –
Internal functions including company archives, switchboard, head office housekeeping and courier services.

Corporate Governance
Function –
The establishment and maintenance of the applicable processes, customs, policies, laws and institutions affecting direction, administration and control of the various entities within the VRS management portfolio.

Finance
Function –
This department comprises  accountants, administrators and bookkeepers who are responsible for ensuring that all financial aspects of the company are in good order.

Strategic Onsite Resort Management
Function –
This portfolio ensures a direct, dynamic link between VRS head office and the onsite resort teams to effect optimum resort management and onsite performance.

VRS IT
Function –
The installation, management and maintenance of all computer-based information systems for the company, particularly software applications and computer related hardware.