Checking in procedures: In the interest of safety, security and ensuring that only confirmed guests are allowed access to the resort, you will be required to produce both the reservation confirmation / guest certificate and yourID, and also to complete the indemnity form when checking into the resort.
Guest certificates: In the event that you areallowing a guest to occupy your timeshare week, the guest must be in possession of a valid Guest Certificate which is obtainable from Head Office prior to the guest's arrival.
Levy payments: Levies must be paid in terms of the Use Agreement and no occupation or usage of any form is allowable until the levies have been paid. (This applies to usage, spacebanking, rentingetc. of the timeshare week.)
Spacebanking and rentals: Please note that a request for spacebanking or rental, must be submitted to Property Admin a minimum of five months prior to the occupation date, to enable us to processsame. Please contact Property Adminat:
Communication: To enable us to communicate effectively, please ensure that you keep us updated regarding your current contact details, and most importantly, your email address.
Occupation dates: Please note that resort calendars are linked to school holidays, and it is therefore vital that you check the annual calendar to ensure that you occupy the correct week. Please refer to the 2016 calendars availableon the below links:

In celebration of the top achievers in the South African holiday ownership industry, the 28th Annual RCI OSCAS Gala Awards was held on 14 March 2016. The elegant black tie affair provided Club Resorts and Managing Agent VRS with a suitable platform to once again celebrate the achievements of the last 12 months. Read more...

Crystal Springs awarded the 2016 Tripadvisor Certificate of Excellence

Ngwenya Lodge awarded the 2016 Tripadvisor Certificate of Excellence
2016 TripAdvisor Traveller's Choice Award
2017 TripAdvisor Certificate of Excellence Award